Job Roles and Responsibilities:

•The candidate would be responsible for the handling Voice queries for Newzeland consumer & Enterprise customers.

•They would be required to perform Voice tasks to mitigate areas of customer dissatisfaction, process failure and Advisor failure by conducting full investigation.

•Make a positive impression with the customer through every interaction, contributing to positive NPS line with team and individual goals.

•Understand Vodafone’s vision and goals, demonstrate alignment to these in attaining the teams goals and in relationships with other people.

•Immediate joiners preferred.

•International BPO experienced candidates required.

•Take ownership and follow up on issues to achieve first call resolution at all times and SLA targets.

•Identify and communicate areas for improved efficiencies for customer service