ABOUT Tata Consultancy Services:-

Service Desk Associates:-   

•Qualifications:- ANY GRADUATE. 

•Batch:- ANY BATCH.

•Experience:- (Desirable).

•0-1 Year of experience.

2:- International Voice Support:-

•Qualifications:- 12th Pass/ ANY GRADUATE. 

Required Skills:- 

•  Excellent communicator.
•  Excellent comprehending skills.
• Excellent communication skill in English.

Job Profile & Responsibilities for International Voice Support:- 

•  Understanding and resolving the customer queries accurately.
• To ensure routing and escalating queries to correct department when required.
•  To ensure CSAT target is met.
•  The shift will be mostly night shift or early morning shift.

Job Profile & Responsibilities for Service Desk Associates:- 

• Provide Level 1 support for all in scope services.
•  Act as a single point of contact for all user requests and resolve issues on first call or route to the appropriate resolving support group.
•  Perform active case management and be accountable for end to end delivery of requests.
•  Develop, establish and maintain call prioritization guidelines and escalation procedures.
•  Provide a system status recording with status information such as major incidents and estimated recovery time. 

How to apply Hiring of a Tata Consultancy Services Service Desk Associates/ International Voice Support:- 

 Application Procedure:-

•All India Candidates can Apply For this  Tata Consultancy Services recruitment.  

•Click on the below Apply Now link.

•Then You will be redirected to the career page of the Tata Consultancy Services Company:- 

•Read all the details and Fill all the required details in the form.